FREQUENTLY ASKED QUESTIONS
We understand that you may have questions, and we are here to provide all the correct information.
Your feedback is important to us, and our staff is ready to receive your comments or suggestions.
This space is available 365 days a year to improve your customer experience. Please feel free to send us
your comments — Cancun Cab is ready to respond quickly and easily via email info@cancun-cab.com or WhatsApp.
We are waiting for you! We will be pleased to serve you.
❓ Are you licensed to operate this service at the airport?
Yes, Cancun Cab is fully licensed and authorized to operate in all airport terminals in Mexico.
Our vehicles have federal permits issued by the Secretaría de Comunicaciones y Transportes (SCT).
Valid Permit Number: 24012010230946775.
❓ Is it safe to travel with you?
Absolutely. Every staff member passes strict background checks. Drivers have valid federal licenses
and no criminal record. Vehicles are inspected and maintained regularly.
❓ What are your hours of operation?
Cancun Cab operates 24 hours a day, 365 days a year — including holidays.
❓ Are your rates the same as the airport ticket counter?
No, our rates are lower because we operate on pre-booked reservations only.
By booking directly, you save up to 50%.
❓ Are your prices per person?
No, prices are per vehicle, based on the number of passengers you select.
❓ What kind of service am I hiring?
All our services are 100% private. Door-to-door, no stops, pick-up and drop-off
directly at your hotel's main lobby.
❓ Can passengers from my group arrive on different flights and share one transfer?
Rates apply only if all passengers arrive on the same flight. Extra charges may apply
for multiple flights or terminals.
❓ How will I be contacted when my flight lands?
We will message you via our official WhatsApp with your driver's name and meeting point.
Read the step-by-step arrival instructions here.
👉 Click here.
❓ Do I need to print my confirmation email?
Not required, but keeping a digital copy is recommended.
❓ How can I pay for my service?
Pay online by PayPal or Zelle. For flights before 9:00 PM, you can prepay 50% online
and pay the rest on arrival. Round trips require full prepayment.
❓ How long will the transfer take?
Approximate travel times:
Cancun: 15–30 min
Puerto Juárez: 30 min
Playa Mujeres: 30 min
Puerto Morelos: 20–30 min
Playa del Carmen: 40–60 min
Puerto Aventuras: 1 hr 15 min
Akumal: 1 hr 20 min
Tulum: 1.5–2 hrs
Cancun: 15–30 min
Puerto Juárez: 30 min
Playa Mujeres: 30 min
Puerto Morelos: 20–30 min
Playa del Carmen: 40–60 min
Puerto Aventuras: 1 hr 15 min
Akumal: 1 hr 20 min
Tulum: 1.5–2 hrs
❓ Can I request drinks for my trip?
Yes, if prearranged. Beers $3 USD each, soft drinks $2 USD each.
👉 Click here to pre-order from our online store.
👉 Click here to pre-order from our online store.
❓ Can we stop at Costco, Sam's, or Walmart?
Yes, prearranged only (extra fee applies).
❓ My flight arrives after midnight — will someone be there?
Yes! We operate 24/7, even on holidays.
❓ Do you offer hotel-to-hotel transfers?
Yes. Prearrange this service. Special rates may apply if booked with a round trip.
❓ Can I pay without a PayPal account?
Yes, use debit/credit card through PayPal's secure system without an account.
❓ Can I pay the service when I arrive in Cancun?
50% prepayment required. Remaining balance can be paid on arrival for flights
between 7:00–21:00 hrs. Flights outside this range must pay upfront.
❓ Do you accept other currencies?
Yes: USD, MXN, CAD, EUR, GBP. Exchange rates may vary.
❓ Do you offer hourly or private tour services?
Yes. Minimum 3 hours, private tours. Contact us for a custom quote via contact form 👉 Click here. or WhatsApp
❓ What if my flight is delayed?
No problem. We track flights in real time and adjust schedules at no extra cost.
❓ How far in advance can I book?
Reservations accepted up to 24 months in advance.
❓ Do your drivers speak English?
Most drivers speak English; management is fully bilingual.
❓ Are tips included?
Tips are not included; discretionary based on service.
❓ Do you provide child seats?
Yes, 1 free child seat per vehicle (ages 0–6). Additional seats $10 USD each.
❓ Can I bring my own child seat?
Of course, you may bring your own.
❓ When will I receive my return transfer details?
One day before your return, our WhatsApp will send pickup time and instructions.
Changes can be made up to 24 hours before.
❓ Do I need to reconfirm my return transfer?
No, unless your flight changes. Adjustments allowed up to 24 hours before
via WhatsApp or email.
❓ What is your cancellation policy?
More than 48 hours: 10% fee. Within 48 hours or no-show: non-refundable.
Español 
English
.png)
